Maxwell Meneley
eCommerce Consulting
About Me.
Hi, I'm Max! Based in Fruita, Colorado, I bring extensive experience in e-commerce, customer experience, and operational optimization, helping businesses streamline processes, improve customer satisfaction, and drive growth. I value honesty, transparency, and integrity in all my work, striving to build meaningful relationships with clients and partners based on trust and collaboration. When I’m not working, you’ll find me enjoying the outdoors—mountain biking, skiing, rafting, or hiking with my partner and our two dogs. I thrive on balancing a fulfilling professional life with an adventurous lifestyle. I am currently looking for clients that align with my values and are looking for sustainable growth!
Experience
Global DTC Customer Experience Manager
At TIME Bicycles, I spearheaded initiatives to enhance customer loyalty and satisfaction, reducing return and refund rates by 10% through improved order accuracy and streamlined processes. I successfully overhauled the returns system, cutting processing time from 30 days to just 5 days. Additionally, I developed scalable Standard Operating Procedures (SOPs), provided technical support for high-performance bicycles, and collaborated with marketing and sales teams to identify upsell and reorder opportunities, contributing to revenue growth and operational excellence.
eCommerce Specialist
At Over the Edge Fruita, I implemented and optimized e-commerce systems, audited on-hand inventory for accurate listings, and improved logistical operations. I also enhanced the website's performance and functionality, coordinated marketing strategies to build brand image, and delivered exceptional customer service to drive online and in-store sales.
Sales Team Lead
At The Pros Closet, I developed and led sales teams to exceed quarterly goals, implemented customer experience improvements, and optimized e-commerce operations. I developed KPIs, analyzed sales data, and enhanced customer satisfaction by resolving issues and addressing feedback, contributing to overall revenue growth.
Services
I deliver tailored strategies and measurable results, adapting to your unique needs. Let’s work together to achieve your business goals!
Conversion Rate Optimization
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​Platform setup and optimization (e.g., Shopify).
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User experience (UX) design to improve navigation and conversions.
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SEO strategies for better organic search rankings.
Sales & Customer Experience
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Customer journey mapping to identify and resolve pain points.
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Development of loyalty programs and retention strategies.
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Implementation of AI-powered support systems (chatbots, email, telephony).
Growth Marketing and Brand Strategy
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Design and execution of marketing campaigns for lead generation.
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Social media management and A/B testing for ad performance.
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Brand identity and messaging consistency across platforms.
Data Analytics and Performance Reporting
Operational Process Improvement
Strategic Partnerships
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Customized dashboards and reporting for KPIs and business insights.
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Analysis of website and campaign performance metrics (Google Analytics, Shopify, Meta).
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Creation of Standard Operating Procedures (SOPs) for scalable growth.
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Optimization of fulfillment and returns processes.
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Building B2B relationships with wholesale dealers and partners
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​Collaborative marketing initiatives for co-branded campaigns.
Success Stories
"Partnering with Max has been a pleasure! He has taken the time to understand our brand and our unique niche market. We are achieving higher conversion rates, extremely efficient ROAS, and an increase in order volume. Thanks for you help Max!"
Lisa at Wofman Luggage
“Max has been instrumental in ensuring TIME delivers a premium customer experience that perfectly reflects the quality and prestige of the TIME brand. His expertise in streamlining processes has greatly enhanced the efficiency and consistency of our customer service team.”
Dustin at TIME
"Max and I have developed an effective and symbiotic working relationship. His knowledge of the Google Buisness ecosystem and ability to inform our strategy with analytics is crucial to the success of our marketign campaigns."
Dylan at Its Project
Clients
